BahCane has a no questions asked return policy. We might request you to share an image of your products. For your order to qualify as a return or exchange:
- You must raise a return request by emailing us on email@example.com within 48 hours of receipt of your order.
- Product packaging, labels & tags must not be tampered with.
- Product must be in perfect condition.
- All cane items are handcrafted and the dimensions may slightly vary for which we do not accept returns.
- Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
- Refunds will only be processed for damaged or defective products in the form of store credit.
- Once you have requested for a return/ exchange the product will be collected within 7 working days.
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit.
- The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
- BahCane reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met.
- The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.